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New Products!
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Case Studies in Food Service Management: Business Perspectives, Second Edition
Product #
00602TXT02ENGE
AH&LA Member: $20.00
Nonmember: $38.00
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Three new case studies and new discussion questions have been added to this book of management case studies, which explores on-the-job challenges in the food service industry. Readers build critical thinking and problem solving skills as they work through situations in service management, leadership, human resource management, menu planning, and purchasing in a variety of settings, including restaurants, clubs, resorts, and hotels.
A facilitator's guide is available for purchase.
Editor: William P. Fisher, Ph.D.
©2008, 26 cases, Softbound, ISBN 978-0-86612-320-4
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Full Service Property: Spanish Training Program
Product #
07050ISE01SPGE
AH&LA Member: $755.00
Nonmember: $995.00
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This complete three disks Full Service Property training package in Spanish includes ten videos:
- Spirit of Hospitality Featuring Delivering Quality Guest Service
- Best Face Forward
- Spotlight on Security
- Quality Guestroom Maintenance
- Food Safety & Sanitation
- Bussing and Dishwashing
- World Trainer: Full Service Guestroom & Bathroom Cleaning*
- World Trainer: Laundry*
- World Trainer: Houseperson*
- World Trainer: Floor Care*
*Language-free videos.
The package also includes Workplace Languages, LLC English-to-Spanish and Spanish-to-English KwikFixTM Pocket Reference Guides for the lodging industry. The four booklets teach words and phrases (with pronunciation guides) commonly used within the lodging industry: Titles include:
- Survival Spanish for Hotel Management
- Survival English for Spanish-Speaking Hotel Employees
- Survival Spanish for Restaurant Management
- Survival English for Spanish-Speaking Restaurant Employees
Also available for:
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Supervisory Skill Builders for Restaurant and Foodservice Operations Third Edition (Leader's Guide)
Product #
09540SKG02ENGE
AH&LA Member: $179.95
Nonmember: $224.95
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For group training, the third edition leader's guides include workbook materials; and a PowerPoint CD containing nine presentations that provide talking points of each workbook's content. Also provides easy-to-follow employee tracking materials and step-by-step instructions for conducting group training sessions.
This program helps supervisors to learn how to work more effectively, efficiently, and creatively with both employees and the dining public, and also assists supervisors in creating a work environment that values and respects diverse groups of customers and employees.
The nine leader's guides topics available in the third edition are:
- You as a Supervisor
- Conducting Orientation and Training
- Leadership
- Handling Problems and Conflict
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance
- Effective Communication
- Time Management
A companion series of nine workbooks that allows the supervisor to complete each topic either self-paced or as part of facilitator-led training seminars is also available.
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Supervisory Skill Builders for Restaurant and Foodservice Operations Third Edition (Nine Workbooks)
Product #
09540SKP02ENGE
AH&LA Member: $109.95
Nonmember: $139.95
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Specific to the concerns of restaurant and foodservice operations supervisors, this third edition nine-workbook series is ideal as a self-trainer or for learning in a group setting. The program helps supervisors to learn how to work more effectively, efficiently, and creatively with both employees and the dining public, and also assists supervisors in creating a work environment that values and respects diverse groups of customers and employees.
The nine workbook topics available in the third edition are:
- You as a Supervisor
- Conducting Orientation and Training
- Leadership
- Handling Problems and Conflict
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance
- Effective Communication
- Time Management
The series of nine participant workbooks allows the supervisor to complete each topic either self-paced or as part of facilitator-led training seminars.
A companion series of nine leader's guides along with a PowerPoint presentation are available for group training.
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Supervisory Skill Builders for the Gaming Industry, Third Edition (Set of 9 Leader’s Guides)
Product #
09510SKG03ENGI
AH&LA Member: $179.95
Nonmember: $224.95
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For group training, the revised nine leader's guides include a CD with presentation for each subject matter, and handout materials for participants. Each guide provides easy-to-follow employee tracking materials and step-by-step instructions for conducting group training sessions. Content includes: diversity elements, gaming-specific scenarios, fresh graphics, activities, and leadership tools. Topics include:
- You as a Supervisor
- Conducting Orientation and Training
- Leadership
- Handling Problems and Conflict
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance
- Effective Communication
- Time Management
Leader's Guides, complete set of nine.
Leader's Guides are also available by individual titles; call 800-344-3320 or 517-372-8800. (Outside the U.S. and Canada, call 407-999-8100).
A companion series of nine workbooks that allows the supervisor to complete each topic either self-paced or as part of facilitator-led training seminars is also available.
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Supervisory Skill Builders for the Gaming Industry, Third Edition (Set of 9 Workbooks)
Product #
09510SKP03ENGI
AH&LA Member: $109.95
Nonmember: $139.95
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Developed to meet the training needs of both new and experienced supervisors in the gaming industry! Packed with gaming-specific scenarios, this third edition nine-workbook series is ideal as a self-trainer or for learning in a group setting. Content includes: diversity elements, new scenarios, updated graphics, activities, and leadership tools.
The nine workbook topics available in the third edition are:
- You as a Supervisor
- Conducting Orientation and Training
- Leadership
- Handling Problems and Conflict
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance
- Effective Communication
- Time Management
Workbooks, set of nine.
Workbooks are also available individually. Call 800-344-3320 or 517-372-8800 (outside the U.S. and Canada, call 407-999-8100).
A companion series of nine leader's guides along with a PowerPoint presentation are available for group training.
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Supervisory Skill Builders for Clubs (Third Edition, Nine Leader’s Guides)
Product #
09510SKG03ENCL
AH&LA Member: $179.95
Nonmember: $224.95
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For group training, the third edition leader's guides include workbook materials and provides easy-to-follow employee tracking materials and step-by-step instructions for conducting group training sessions. Specific to the concerns of club supervisors, this third edition nine-leader's guides series is ideal for learning in a group setting.
The nine leader's guides topics available in the third edition are:
- You as a Supervisor
- Conducting Orientation and Training
- Leadership
- Handling Problems and Conflict
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance
- Effective Communication
- Time Management
The leader's guides are offered in print form only and include a PowerPoint CD containing nine presentations that provide talking points of each workbook's content. (Also available as an on-line program; call for information).
A companion series of nine workbooks that allows the supervisor to complete each topic either self-paced or as part of facilitator-led training seminars is also available.
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Supervisory Skill Builders for Clubs (Third Edition, Nine Workbooks)
Product #
09510SKP03ENCL
AH&LA Member: $109.95
Nonmember: $139.95
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Developed to meet the training needs of both new and experienced supervisors within the Club Industry! Specific to the concerns of club supervisors, this third edition nine-workbook series is ideal as a self-trainer or for learning in a group setting. Create a work environment that values and respects diverse groups of club members and employees.
Help supervisors to learn how to work effectively, efficiently, and creatively with both employees and club members. The nine workbook topics available in the third edition are:
- You as a Supervisor
- Conducting Orientation and Training
- Leadership
- Handling Problems and Conflict
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance
- Effective Communication
- Time Management
The series of nine participant workbooks allows the supervisor to complete each topic either self-paced or as part of facilitator-led training seminars. (Also available as an on-line program; call for information).
A companion series of nine leader's guides along with a PowerPoint presentation are available for group training.
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Supervisory Skill Builders, Third Edition (Leader’s Guides)
Product #
09510SKG03ENGE
AH&LA member: $179.95
Nonmember: $224.95
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For group training, the revised nine leader’s
guides include a CD with presentation for each subject matter, and handout
materials for participants. Each guide provides easy-to-follow employee
tracking materials and step-by-step instructions for conducting group training
sessions. Content includes: diversity elements, new scenarios, updated
graphics, activities, and leadership tools. Topics include:
- You as a Supervisory
- Conducting Orientation and Training
- Leadership
- Handling Problems and Conflict
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance
- Effective Communication
- Time Management
Leader’s Guides complete set of nine.
Leader’s Guides are also available by individual titles;
call 800-752-4567 or 517-372-8800.
(Outside the U.S. and Canada, call
407-999-8100).
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Supervisory Skill Builders, Third Edition (Workbooks)
Product #
09510SKP03ENGE
AH&LA member: $109.95
Nonmember: $139.95
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The revised nine workbooks provide supervisors with
insight into the skills and competencies they need to manage their time. Content
includes: diversity elements, new scenarios, updated graphics, activities, and
leadership tools.
Titles include:
- You as a Supervisory
- Conducting Orientation and Training
- Leadership
- Handling Problems and Conflict
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance
- Effective Communication
- Time Management
Workbooks, complete set of nine.
Workbooks are also available by individual titles; call
800-752-4567 or 517-372-8800 (Outside the U.S. and Canada call
407-999-8100).
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Managing Housekeeping Operations - Third Edition
Product #
00338TXT03ENGE
AH&LA Member: $65.95
Nonmember: $92.95
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Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.
The third edition has been completely revised with more than 100 pages of new content and two new chapters, reflecting the extensive changes in the hotel industry. New and updated information includes the following topics:
- Energy management, sustainability and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.)
- Post 9/11 security issues
- Health concerns (bedbugs, mold, viral outbreaks)
- Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, "bed wars," pillow menus, wireless Internet, etc.)
- Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing)
Authors: Margaret M. Kappa, Aleta Nitschke, and Patricia B. Schappert
©2008, 14 chapters, Softbound, ISBN 978-0-86612-252-8
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Quality Breakfast Service
Product #
5940DVD01ENGE (English DVD)
AH&LA Member: $179.95
Nonmember: $249.95
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This DVD with trainer's guide, and certificate of completion, shows managers and employees how to meet and exceed guest expectations for a quality breakfast service experience at your property. Viewers learn how to effectively stock, present, manage, and maintain a healthy and attractive breakfast bar to ensure quality and to increase your competitive edge.
Topics include:
- Work Safety, Food Safety, and Sanitation
- Pre- and post-service tasks
- Service
- Forecasting and Ordering
- Presentation
Click a link below to view a video clip.
Low Res
High Res
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